Added: Apostolos Zane - Date: 09.05.2022 04:55 - Views: 13568 - Clicks: 4523
A small business owner in Wetaskiwin is warning others to watch out for false online comments that can hurt their livelihoods — but says there is a way to turn the tables. Peter Bonter has three decades of experience working in the trades, and 10 years ago he opened his own company, QT Renovations.
Bonter said he's worked hard to maintain a good reputation. Well, actually I was a lot appalled. Bonter was quick to defend himself, posting his own message on Facebook in which he called out his accuser and denied the claim. However, he was worried the negative review could hurt business and the two families who make a living from it.
Bonter did the right thing in responding to the post, said Kimberly Allison, a social media marketing expert who runs Edmonton-based Marketing Rx. It's even better when you have satisfied customers who are willing to stick up for you online, she added. Allison said it's always a good idea to have a plan in place to deal with negative comments and reviews made online, whether they're true or not. She said people often react positively when they know a company is dealing with issues and trying to improve.
Allison also says online viewers should be skeptical of posted reviews, and check more than one website when possible. Allison said some responsibility also lies with the poster to make sure they get their facts right before they go public with their reviews. Pseudonyms will no longer be permitted. By submitting a comment, you accept that CBC has the right to reproduce and publish that comment in whole or in part, in any manner CBC chooses. Please note that CBC does not endorse the opinions expressed in comments. Comments on this story are moderated according to our Submission Guidelines.
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Business owner fights back after false Facebook allegation