Added: Noella Parmley - Date: 06.10.2021 09:15 - Views: 20691 - Clicks: 6046
No goodwill gesture was offered, we even had to put fuel in the car! Needless to say, it took the sheen off what should have been an exciting experience of purchasing a car with this dealership. Reviewer has confirmed their address. Not only a fantastic Garage, our sales man Mr Drage was exceptional from the initial enquiry to Handover, done exactly what we asked of him and went beyond the call of duty.
We have purchased many premium cars from different Garages. This by far was our best experience by a country mile and it continued with the after sales, we phoned up with multiple questions and nothing was to much hassle. The car was a used car but was handed over like new and we had a full detailed demonstration before we left that filled us full of confidence. Whilst you see plenty of negative reviews, if you buy through Mr Drage at this garage you will certainly be impressed and not regret it.
Mr and Mrs Colson. Thank for taking the time to leave us such an outstanding review. Take care, and we look forward to welcoming you both back again to our Wollaston BMW showroom in the future. Recently picked up a Mi from Grant at Wollaston and could not recommend him or the entire staff at Wollaston enough. The service was excellent and Grant was a joy to deal with making the process easy and certainly enjoyable.
An example of his honesty and professionalism was him bringing to my attention a small chip on the bonnet, one which went unseen by myself, which he has rectified. Could not rate him highly enough, and will be visiting him again. Definitely worth the three hour drive! Thank you for leaving this great review and for taking the time travel 3 hours to visit our BMW showroom!
I had a similar experience. Very, very poor dealership. I had a fantastic experience with Wollaston, the sales team are professional and honest, did nothing but try to help and understand my needs to make recommendations, I spent a long time with the sales person and they were happy to spend as long with me as needed. I ordered my car on the Tuesday and collected 2 days later, perfectly clean and as described. I would have no hesitation in recommending them.
I havent yet had to use the service dept but the entire place had a good look, seemed efficient and tidy, The cafe is nice too! Thank you for taking the time to leave us such a glowing review. Tony provided us with very professional service fully explaining how all the gadgets work on BMW. Superb gentleman full of knowledge and advice also after sales service was outstanding. Tony called after few days to see how we getting on with the car or if we had any questions. We will not hesitate to use Wollaston BMW again or recommend. Thank you for taking the time to leave us your review.
We certainly look forward to welcoming you back to our BMW showroom in the near future. I had just purchased a BMW through the Wollaston branch. I am very pleased with my car! I would like to especially thank Grant who made the whole process nice and easy for me, he was extremely helpful and patient. Had an issue with a new car and was given a courtesy car that looked like it had been siting in a farm for the last 3 years, filthy both inside and out.
BMW had told me that they had contacted head office only to find out that this was a lie and no issue had been logged. The car has just turned 18 months old today. I will not use BMW Wollaston again. The car is a delight to drive, but I dislike the written manual. It's over complex, and clearly written by an engineer with very limited communication skills.
Nevertheless, Prem has been helpful in talking me through the idrive system and has happily taken my calls when I need guidance on using the system. It's very reassuring to know I can call the dealership i. Prem when I need guidance. Failed MOT when should have passed, why??? Took my 6 series for its first MOT to this dealer, they failed it on a small cut to tyre and obviously suggested I paid many s of pounds for a new one.
The cut was very small 15mm and no cords were showing, so next day took it to another dealer and showed them the cut and explained that Wollaston had failed it because of the cut, however, they said the tyre was legal as cut was less than 25mm so passed it with no issues.
So why did Wollaston BMW fail it, to make a sale on a very expensive new tyre, or through incompetence? No idea, but wouldn't surprise me if the MOT guys are on some sort of 'unofficial' bonus! My advice, don't risk your hard earnt cash, take your car to an independent garage.
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Anonymous, June "Very disappointing" 2. Dealer's knowledgeable. Vehicle cleanliness. Value for money. Resolving issues. Respond to this review. What is a verified review? Reviewer has successfully provided either proof of ID or proof of purchase Learn More. Anonymous, March "Great experience" 5 out of 5 stars. Guddi K, February "Excellent service" 5 out of 5 stars.
Cey, October "Cey" 5 out of 5 stars. Anonymous, June "Very helpful" 4. Mark T, July "mark t" 1 out of 5 stars. Car Leasing Deals I would like to pay per month. .Bmw wollaston used cars
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Wollaston BMW Northampton